How to File an ADA Complaint with the FRA
Individuals or organizations who believe they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of disability by a recipient of Federal Railroad Administration funding can file an administrative complaint with the Office of Civil Rights under the ADA.
FRA investigates complaints on the basis of intentional discrimination or on the basis of disparate impact discrimination, where a neutral policy or practice has the effect of disproportionately excluding or adversely affecting minority beneficiaries or other protected individuals and the recipient's practice lacks a substantial legitimate justification.
Individuals and organizations may file a complaint by completing the ADA complaint format (see link on the side). Complaints should be signed and include contact information and should be sent to:
Office of Civil Rights
Federal Railroad Administration
1200 New Jersey Avenue, SE
ROA-10, Mail Stop 5
Washington, DC 20590
FRA strives to promptly investigate the complaints received. At the conclusion of our investigation we will transmit a letter of finding to the complainant and the recipient. If our investigation determines that the recipient is not in violation of the ADA, our letters will explain why the recipient was found in compliance. If we determine that a recipient is in violation of the ADA, our letters will document the violation and instruct the recipient to take action to come into compliance.
No one may intimidate, threaten, coerce, or engage in other discriminatory conduct against anyone because he or she has either filed a complaint to secure rights protected by the nondiscrimination statutes we enforce. Any individual alleging such harassment or intimidation.