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Purpose of Alternate Dispute Resolution (ADR)
The Federal Railroad Administration is committed to using ADR methods to resolve EEO/EO disputes and advance its mission. As an alternative method of resolving EEO/EO disputes, FRA has elected to offer mediation during any stage of the EEO/EO complaint process, when ADR has been determined to be appropriate for resolving the complaint. The efficient and effective use of mediation helps resolve discrimination disputes at an early stage, in an expeditious, cost-effective, and a mutually acceptable manner.
Continuous training opportunities will be provided to mediators, and others, to enhance their understanding of the theory and practice of mediation. In addition, the mediation program has an evaluation process in place, which will establish whether the program is achieving its goals. The results will be used to make the program more effective.
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