Other Reports

Understanding How Railroad Dispatchers Manage and Control Trains: A Cognitive Task Analysis of a Distributed Team Planning Task

  • 01
  • Oct
  • 1999
AUTHOR: E. Roth, N. Malsch, J. Multer and M. Coplen
OFFICE: RPD
KEYWORDS: Understanding How Railroad Dispatchers Manage and Control Trains: A Cognitive Task Analysis of a Distributed Team Planning Task

A Cognitive Task Analysis was conducted to examine how experienced railroad dispatchers manage track use.  The results of the analysis reinforce findings from other domains (e.g., space shuttle mission control, air traffic control) regarding the role of a shared communication channel in supporting anticipation and contingency planning.  Implication for the introduction of advanced "data-link" communication technologies, as well as for dispatcher training are discussed.

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