Technical Reports

Work Schedule Manager Gap Analysis: Assessing the Future Training Needs of Work Schedule Managers Using a Strategic Job Analysis Approach

  • 25
  • Feb
  • 2013
AUTHOR: Stephanie Morrow, Benjamin Walsh, Manijeh Badiee, Terry Stentz, David Nash, Vicki Plano Clark, Janet Barnes-Farrell, and James Impara
SUBJECT: Human Factors
KEYWORDS: job analysis, needs assessment, gap analysis, shift work, fatigue, human factors, training, certification, credential, work scheduling, knowledge, skills, abilities, job tasks
ABSTRACT: This report documents the results of a strategic job analysis that examined the job tasks and knowledge, skills, abilities, and other characteristics (KSAOs) needed to perform the job of a work schedule manager. The strategic job analysis compared information from subject matter experts (SMEs) about best practices in work scheduling to job incumbents’ reports of current practices in their scheduling job duties. Data were collected through interviews and surveys with 17 SMEs in academia and consulting and 16 job incumbents within 11 organizations representing a wide array of industries. Gaps between the job tasks and KSAOs that should be important for future work schedule management and the job tasks and KSAOs currently used in work schedule management were assessed both quantitatively and qualitatively. The results pointed to a need for additional training in understanding how work scheduling affects employee health, safety, and performance. In addition, scheduling managers should be better informed about ergonomic schedule designs and empowered to evaluate their scheduling systems so as to identify and address problems with the system. The report discusses the critical gaps in job tasks and KSAOs and how those gaps should be ameliorated through the development of a certification for work schedule managers.
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