Other Reports

Developing an Effective Corrective Action Process: Lessons Learned from Operating a Confidential Close Call Reporting System

  • 12
  • Mar
  • 2013
AUTHOR: Jordan Multer, Joyce Ranney, Julie Hile and Thomas Raslear
SUBJECT: Human Factors
KEYWORDS: C3RS; Confidential Close Call Reporting System; Human Factors

In 2007, the Federal Railroad Administration (FRA) launched C3RS, the Confidential Close Call Reporting System, as a demonstration project to learn how to facilitate the effective reporting and implementation of corrective actions, and assess the impact of reporting close call events on safety. This paper describes some of the challenges and remedies in establishing effective problem identification and corrective actions processes when setting up an event reporting system like C3RS.