Technical Reports

An Analysis of the Job of Railroad Train Dispatcher

  • 01
  • Apr
  • 1974
AUTHOR: Devoe
OFFICE: RPD
REPORT NUMBER: DOT/FRA/ORD-74/37
SUBJECT: Human Factors
KEYWORDS: train dispatcher; job/task analyses; safety
ABSTRACT: This report constitutes a detailed study of the job of railroad train dispatcher, conducted to provide a data base for the derivation of criteria of job knowledge, skills and training consonant with safe operations. Documentation was reviewed; specialists were consulted, and selected dispatching operations were observed in detail. The report describes the responsibilities and duties of train dispatchers, their workplaces and job aids, the principal functions they perform, and the records they must maintain. Special characteristics of the job, such as workload stress, inadequacies in aids and trends toward improvements are discussed, and estimates are made of the physical and psychological attributes, job knowledge and skills basic to safe operations and possible approaches to assurance of safety through selection, placement, and training.

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