Research Results

Continued Improvements at One C3RS Site

  • 02
  • Jun
  • 2015
AUTHOR: Federal Railroad Administration
REPORT NUMBER: RR 15-17
SUBJECT: Human Factors, Passenger Rail
KEYWORDS: Continued Improvements at One C3RS Site; Close calls; continuous improvement; employee involvement; freight rail; human factors; passenger rail; risk reduction; safety culture
ABSTRACT: Human-factors-based solutions, along with process and technology innovations, can make significant contributions to improving safety in the railroad industry. As part of ongoing efforts to address human-factors, FRA implemented the Confidential Close Call Reporting System (C3RS), which includes: Confidential reporting of close call or “near miss” events; Root-cause-analysis problem solving by a Peer Review Team (PRT), which includes representatives from labor, management, and FRA; Implementing and reviewing corrective actions developed in response to close call events —some locally and others with the help of a Support Team made up of senior managers; Tracking the effects of each change; Reporting the results of changes to employees.
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