Other Reports

Railroad Train Dispatcher Workload, Stress, and Fatigue - Phase II Report: Pilot Field Test

  • 01
  • May
  • 1998
AUTHOR: J. Gertler, A. Becker, S. Reinach, G. Kuehn
SUBJECT: Railroad Employees
KEYWORDS: Human Factors, Rail Safety, Performance Analysis
ABSTRACT: [From the Introduction] The purpose of this project is to identify the sources of workload, stress, and fatigue associated with the train dispatcher’s job and working life. In order to accomplish this task, the following issues will be examined: The characteristics and requirements of the task; environmental and ergonomic features of the workplace; organizational policies and procedures; and the shift work system. Since occupational stress and other sources of stress are frequently interdependent, consideration will also be given to stressors associated with the dispatcher’s social, family, and personal life. Issues will be explored and variables quantified via subjective and physiological measures. Once stressors and other important features of the dispatcher’s job have been identified, an attempt will be made to specify the ways in which these factors may serve to compromise dispatcher health, both physical and psychological. This will be accomplished by reviewing the occupational stress, health, and shiftwork literature in the railroad industry and related transportation industries. Finally, interventions to combat the ill effects of overload, stress, and fatigue will be proposed. Such interventions will include organization-based, as well as operator-centered strategies.